Privacy Policy

1. Introduction

Cosmetic Laser Clinics (“we”, “us”, or “our”) is committed to protecting your privacy and handling your personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and store your personal information when you interact with our clinic, website, and services.

2. What Personal Information We Collect

Personal Information

We may collect:

  • Full name
  • Phone number
  • Email address
  • Address (if required)
  • Appointment and booking details

Sensitive Information (Health Information)

As part of providing safe and effective treatments, we may collect:

  • Skin type and condition
  • Medical history relevant to treatments
  • Allergies or sensitivities
  • Medications or treatments you are currently using
  • Treatment history and consultation notes

This is considered sensitive information under Australian law and is handled with a higher level of care.

Treatment Records

  • Before and after photos (with consent)
  • Treatment plans and outcomes
  • Practitioner notes and recommendations

Website Data

  • IP address
  • Device and browser type
  • Website usage behaviour (cookies, analytics)

3. How We Collect Personal Information

We collect your information when you:

  • Book an appointment or consultation
  • Complete consultation or medical history forms
  • Contact us via phone, email, or website
  • Submit enquiry forms
  • Provide information during in-clinic visits
  • Consent to treatment documentation (e.g. photos)
  • Use our website (cookies and analytics tools)

4. Why We Collect Your Information

We collect and use your personal information to:

  • Assess your suitability for treatments
  • Provide safe and effective cosmetic and laser services
  • Develop personalised treatment plans
  • Maintain accurate clinical records
  • Communicate appointment details and aftercare instructions
  • Process payments and manage bookings
  • Improve our services and client experience
  • Comply with legal and health regulations

We will not use your information for unrelated purposes without your consent.

5. Consent for Health Information

By providing your information and undergoing treatment, you consent to us collecting and using your health information for the purposes outlined above.

You may withdraw consent at any time, however this may affect our ability to safely provide services.

6. Use of Photos and Testimonials

We may take before-and-after photos for clinical records.

We will only use images, testimonials, or identifiable results for marketing purposes if you have provided explicit consent.

You may withdraw consent at any time.

7. Disclosure of Personal Information

We may disclose your information to:

  • Practitioners and authorised clinic staff
  • Third-party booking or CRM systems
  • Payment processing providers
  • IT and cloud storage providers
  • Regulatory or health authorities where required

We do not sell or rent your personal information.

8. Overseas Disclosure

Some service providers (such as cloud storage or booking platforms) may store data overseas. We take reasonable steps to ensure your information is handled securely and in line with Australian privacy standards.

9. Data Security

We take reasonable steps to protect your personal and health information, including:

  • Secure digital storage systems
  • Restricted access to authorised staff
  • Confidential handling of medical records
  • Secure disposal of outdated records

10. Access and Correction

You may request access to or correction of your personal information at any time. We may require identity verification before fulfilling your request.

11. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

  • Improve user experience
  • Monitor website performance
  • Understand visitor behaviour

You can disable cookies in your browser settings.

12. Marketing Communications

We may send you updates, offers, or clinic news if you have opted in. You can unsubscribe at any time.

13. Privacy Complaints

If you believe your privacy has been breached, please contact us. We will investigate and respond promptly.

If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

14. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

15. Contact Us

Cosmetic Laser Clinics
📍 Melbourne, Australia

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